News for 'customer experience'

Startups call for swift measures to ensure robust safety

Startups call for swift measures to ensure robust safety

Rediff.com4 Mar 2024

The blast at The Rameshwaram Caf has caused distress and concern among the startup and information technology (IT) community, raising questions related to safety and security. Approximately 10 people were reportedly injured in a low-intensity bomb blast at The Rameshwaram Caf, a popular restaurant in Bengaluru's Brookfield. The surrounding area is a major hub for the Indian technology (tech) industry, housing many startups and top IT companies such as IBM, SAP, Accenture, International Tech Park Bangalore, and Prestige Technostar.

Now, avoid those long check-out queues

Now, avoid those long check-out queues

Rediff.com13 Apr 2017

Companies are innovating with tech tools to ensure that you spend less time at the cash counter.

'86% executives using AI to boost revenue'

'86% executives using AI to boost revenue'

Rediff.com16 May 2024

As many as 86 per cent of senior business executives have deployed artificial intelligence (AI) to enhance revenue streams or create new ones, said a report by Tata Consultancy Services (TCS) on Wednesday. As many as 69 per cent of businesses are more focused on using AI for innovation and increasing revenue than on improving productivity and optimising cost, said the 'TCS AI for Business Study'.

Action Packed Time For Two-Wheelers!

Action Packed Time For Two-Wheelers!

Rediff.com19 Aug 2024

The BSA Gold Star is launched....Ola Enters e-motorbikes Biz... Bajaj, TVS To Enter e2Ws Market...

Vi expects 5G rollout in 6-9 months after FPO

Vi expects 5G rollout in 6-9 months after FPO

Rediff.com15 Apr 2024

Ahead of its Rs 18,000 crore further public offer (FPO), Vodafone Idea on Monday said it expects to roll out 5G services in select pockets within 6-9 months of raising fresh capital. Its chief executive Akshaya Moondra said rollout of the modern 5G telecom services is one of the objectives of raising the capital from the public and once the funding comes, it will start work on the rollout. "With this round of funding, we believe we will be able to (come) back to participate in the industry growth which has not been possible," he said.

Etihad takes flight as CSK's official sponsor!

Etihad takes flight as CSK's official sponsor!

Rediff.com8 Feb 2024

Gulf carrier Etihad Airways on Thursday entered into an agreement with the Chennai Super Kings (CSK) to become its official sponsor.

A year in India equals a decade of experience outside, says Akito Tachibana

A year in India equals a decade of experience outside, says Akito Tachibana

Rediff.com28 Feb 2017

Akito Tachibana, who took charge as managing director at Toyota's India operations from April 2016, talks to Ajay Modi on Delhi diesel car ban and DeMo.

Juggernaut's funky experiment

Juggernaut's funky experiment

Rediff.com18 May 2016

Juggernaut's mobile reading app could be a game-changer, says Nilanjana S Roy.

Surprise Journey In The Mahindra XUV400

Surprise Journey In The Mahindra XUV400

Rediff.com7 Mar 2024

From Mumbai to Silvassa in Daman, and back.

Reliance to acquire Metro AG's India business for Rs 2,850 crore

Reliance to acquire Metro AG's India business for Rs 2,850 crore

Rediff.com22 Dec 2022

Reliance Industries Ltd will acquire German firm Metro AG's wholesale operations in India for Rs 2,850 crore as the conglomerate run by billionaire Mukesh Ambani seeks to strengthen its dominant position in India's mammoth retail sector. "Reliance Retail Ventures Limited (RRVL), a subsidiary of Reliance Industries Ltd, signed definitive agreements to acquire a 100 per cent equity stake in Metro Cash & Carry India for a total cash consideration of Rs 2,850 crore, subject to closing adjustments," said a joint statement. Through this acquisition, Reliance Retail will get access to a network of Metro India stores located in prime locations across key cities, along with a large base of registered kiranas and other institutional customers, and a strong supplier network.

Tata's Chandra is confident about India's growth in 2023

Tata's Chandra is confident about India's growth in 2023

Rediff.com26 Dec 2022

India is well positioned to continue to be the fastest-growing major economy next year, which may mark the lowest global growth since the millennium began barring the pandemic and the global financial crisis, according to Tata Sons chairman N Chandrasekaran. In his New Year message to around 9.35 lakh employees of the Tata Group, he said increasing consumption, consumer confidence and investment will support India's growth story although the global environment has several risk factors, including the energy crisis in Europe, the battle to contain inflation to avoid recession, and ongoing geopolitical conflicts. "Post-pandemic, India opened up, and we have returned to living our daily lives normally, in a year that saw the nation turn 75 years old.

E-com start-up Dukaan lays off 90% staff for AI bot

E-com start-up Dukaan lays off 90% staff for AI bot

Rediff.com11 Jul 2023

E-commerce startup Dukaan has replaced 90 per cent of its customer support team with an artificial intelligence (AI) chatbot, founder and CEO Suumit Shah informed on Tuesday. Attributing the decision to prioritising profitability, he said customer support costs reduced by 85 per cent while resolution time went down from over two hours to three minutes. "We had to lay off 90 per cent of our support team because of this AI chatbot. Tough? Yes. Necessary? Absolutely," Shah tweeted.

Financial Planning Is A Painful Exercise

Financial Planning Is A Painful Exercise

Rediff.com5 Dec 2023

While financial planning is good for you, the process which a planner can put you through is not so great, observes financial planner P V Subramanyam.

Hero MotoCorp losing rural 2-wheeler market share to other companies

Hero MotoCorp losing rural 2-wheeler market share to other companies

Rediff.com29 Feb 2024

Hero MotoCorp, India's largest two-wheeler maker, has seen a decline in its market share in rural areas since 2018, losing ground to major competitors such as TVS Motor Company, Bajaj Auto, and Honda Motorcycle & Scooter India (HMSI), according to data from JATO Dynamics reviewed by Business Standard. Hero's share of rural two-wheeler sales in India has dropped from 40.4 per cent in 2018 to 33.3 per cent in 2023. In contrast, Bajaj's share increased from 12.7 per cent in 2018 to 13.9 per cent, HMSI's from 21.8 per cent to 22.2 per cent, and TVS' from 15.5 per cent to 17.8 per cent. Suzuki Motorcycle India has also seen its share rise from 1.7 per cent to 2.5 per cent.

'We Are Building Products For The World'

'We Are Building Products For The World'

Rediff.com11 Jun 2024

'We want to prove to the world that they will get the best code written from a small place like Wayanad.'

3 Indian airports among world's best

3 Indian airports among world's best

Rediff.com15 Mar 2013

Three Indian airports are among the top five airports in the world providing international standard services.

Ramoji Rao, The Telugu Colossus

Ramoji Rao, The Telugu Colossus

Rediff.com10 Jun 2024

Ramoji Rao lived as the interface between business and politics and was an active participant in both for most of his remarkable life.

SBI reworks strategy for HNI customers

SBI reworks strategy for HNI customers

Rediff.com14 Jul 2016

Under this service, SBI will give services in person or through remote mode.

Credit cards: 'Shouldn't banks educate customers?'

Credit cards: 'Shouldn't banks educate customers?'

Rediff.com30 Nov 2007

We asked Get Ahead readers to narrate their experiences about paying credit card transaction fees. Here, we present the best messages from credit card users as well as merchants.

Why Nilekani is betting big on e-commerce

Why Nilekani is betting big on e-commerce

Rediff.com30 Sep 2016

Nilekani noted that India is hardly doing USD 10-15 billion worth of e-commerce transactions a year and that's going to grow in 4-5 years to anywhere between USD 60 and 100 billion.

When it comes to banking, Indians are the happiest

When it comes to banking, Indians are the happiest

Rediff.com11 Sep 2013

According to the survey carried out by IDC recently, India scores the highest (8.5) on the happiness quotient of its banking citizens, followed by Indonesia (8.33), New Zealand (8.27) and China (7.93).

ISRO succeeds in placing PSLV's 4th stage rocket in lower orbit

ISRO succeeds in placing PSLV's 4th stage rocket in lower orbit

Rediff.com30 Jul 2023

While the mission is a follow-up to the PSLV-C55 TeLEOS-2 mission launched in April this year, scientists in Sunday's mission will place the fourth stage of the PSLV rocket in a lower orbit.

Banks, FinTech Need IT Experts Urgently!

Banks, FinTech Need IT Experts Urgently!

Rediff.com14 Feb 2024

Senior bankers point out that while they will eventually attract qualified professionals, onboarding them takes time.

Infy in $1.6 bn deal with telco Liberty Global

Infy in $1.6 bn deal with telco Liberty Global

Rediff.com16 Aug 2023

Information technology major Infosys and Liberty Global, a London-based telecom firm, signed a 1.5 billion (about $1.64 billion) deal for five years to evolve and scale up the telco's digital entertainment and connectivity platforms, the companies said in a joint statement on Tuesday. As part of the expanded collaboration agreement, the size of the contract will touch 2.3 billion (about $2.5 billion) if extended to 8 years. The collaboration allows Liberty Global to realise run-rate savings of over 100 million (about $109 million) per annum, inclusive of other savings and technology investments, Infosys said in a statement.

Black Is The New White For Car Buyers

Black Is The New White For Car Buyers

Rediff.com16 Jan 2024

'The decrease in the popularity of white cars and the rise in preference for darker colours like black, grey, and blue over the past three years reflect changing consumer attitudes.'

Trevor Noah announces cancellation of Bengaluru shows

Trevor Noah announces cancellation of Bengaluru shows

Rediff.com28 Sep 2023

Popular comedian Trevor Noah, who is in India for a comedy tour, called off two stand-up shows in Bengaluru due to 'technical issues' and apologised to the audience members for the inconvenience.

'Next 10-20 years are going to be India's golden years'

'Next 10-20 years are going to be India's golden years'

Rediff.com19 Jun 2023

'Even where we are now today, the growth rates are very good, but we need to get to 8-9 per cent growth in the years to come.'

'FINDIT' launched to enhance e-commerce experience in Malaysia

'FINDIT' launched to enhance e-commerce experience in Malaysia

Rediff.com25 Mar 2014

FINDIT will provide access to information on 175,000 business listings.

How did investors miss Byju's numerous red flags?

How did investors miss Byju's numerous red flags?

Rediff.com18 Mar 2024

Byju's is set to go the way of Housing.com and Zilingo. It is only a matter of time. Indeed, the coup attempted by investors will ensure that, says Debashis Basu.

Amazon's next CEO Andy Jassy's India Plan

Amazon's next CEO Andy Jassy's India Plan

Rediff.com15 May 2021

'We look forward to providing great customer experiences in India.'

Why Indians Are Buying Phones Offline

Why Indians Are Buying Phones Offline

Rediff.com27 Jul 2023

Similar discounts compared to online led to a spike in demand for offline, where customers can get a more personal and hands-on product experience.

Customers, dealers left in the dark on VW scandal

Customers, dealers left in the dark on VW scandal

Rediff.com24 Sep 2015

The German group has set aside 6.5 billion euros ($7.3 billion) to help cover the costs of the crisis and said that 11 million of its cars could be affected worldwide.

Ford plans easy Share-Car model in India

Ford plans easy Share-Car model in India

Rediff.com7 Jan 2015

India is among the countries where US-based auto maker Ford has announced 25 mobility experiments this year to test breakthrough transportation ideas for creating better customer experiences.

Byju's to lay off up to 3,500 employees this fiscal

Byju's to lay off up to 3,500 employees this fiscal

Rediff.com27 Sep 2023

Edtech major Byju's may lay off up to 3,500 employees during the current fiscal as it looks to consolidate teams and enhance regional focus, sources privy to the development said. According to one of the sources, Byju's had "over hired" people at the time of Covid pandemic due to sudden jump in online education, but the demand has now receded, for which the company needs to do course correction. "There has been no retrenchment as of now.

Future of digital payments in India

Future of digital payments in India

Rediff.com20 Mar 2024

'The focus needs to shift towards the ability to collect payments, particularly in tier-3 to tier-4 areas where acceptance is still lacking.'

Tips To Buy A House Through A Broker

Tips To Buy A House Through A Broker

Rediff.com10 Oct 2023

Try to assess whether the broker has good knowledge of the prices prevailing in the area you are interested in, and is able to provide the pros and cons of various projects.

'I failed 2 start-ups and lost Rs 2 crores. Pls help'

'I failed 2 start-ups and lost Rs 2 crores. Pls help'

Rediff.com22 Nov 2023

rediffGURU Chandu Nair advises entrepreneurs and enterprises about how to create and build their business.

Got technical BPO experience?

Got technical BPO experience?

Rediff.com11 May 2005

Manpower Services India is recruiting Customer Support Professionals, Data Associates, Technical Support Agents and Senior Executives for its ITeS Division.

Dell opens blog in Chinese to woo customers

Dell opens blog in Chinese to woo customers

Rediff.com20 Mar 2007

Seeking to enhance its share in the Chinese market, Dell Inc has announced the launch of Direct2Dell Chinese blog site, becoming the first computer systems company to open a corporate blog in Mandarin.

How Meta Is Supersizing WhatsApp

How Meta Is Supersizing WhatsApp

Rediff.com11 Oct 2023

WhatsApp's advantage is that it is the first app millions of Indian check first thing in the morning and innumerable times during the day and night.